Sand + Sky Real Estate Media Terms
Booking & Timing
All appointments are scheduled directly with Nev Hoffman by text or email. We’ll advise on ideal timing for natural light, but it’s ultimately up to you to confirm the property will be ready and the weather will cooperate. Life happens—we may need to adjust based on weather or logistics. If so, you’ll get a prompt text or email with as much notice as possible.
Where We Go
No travel fee for properties within 35 minutes of Kittery, including Kittery, Eliot, the Berwicks, Kennebunks, Wells, Ogunquit, York, Portsmouth, Dover/Durham, Hampton, Newburyport, Amesbury, and Seabrook. Outside that area, a $150 travel fee applies. Key pickups or offsite returns are $175.
What’s Included
We use professional judgment for room selection, composition, and total number of images based on your package. If you need specific shots, let us know ahead of time or at the shoot. Return visits for missed requests or new needs will incur a $249 fee.
Get Ready First
Properties must be clean, staged, and ready to shoot when we arrive. Due to time and liability, we cannot clean or rearrange. If you need staging, it must be booked in advance. Click here for our pre-shoot prep guide. Agents are responsible for ensuring lights are turned off and doors are locked—we’ll do our best, but final responsibility falls to the agent.
Edits & Touch-Ups
Standard edits are included. Requests for heavy object removal or custom Photoshop work will be billed separately and may add 24 hours to delivery.
Delivery Times
Photos: delivered within 24 business hours
30-second videos: 24–48 hours
2–4 minute videos: 48–72 hours
All files are delivered in a secure, password-protected gallery.
Video Revisions
Final video files are considered complete unless we’ve made a factual error (e.g. wrong address, name, etc.). Music selections are based on our expertise and are final. Revisions beyond that are $125 per change.
360 Tour Hosting
We host 360 Tours for six months. Need more time? We’re happy to transfer your tour to your own account upon request.
Floor Plan Notes
Floor plans are for layout reference only. All measurements are estimates and not guaranteed for accuracy.
Licensing & Usage
You get a single-use license for your media—photos and videos may be used to promote the sale of that property only. Don’t edit, resell, reuse, or transfer without written permission. All rights remain with 16 Hoops. Click this link to view our full COPYRIGHT GUIDE.
Insurance & Safety
We’re covered under a standard general liability policy. Drone work is performed only by FAA-certified operators. If safety or weather is an issue, we may reschedule or decline the shoot at our discretion.
Payment & Credits
Payment is due at time of booking or before delivery. All sales are final—no refunds. If you cancel a paid session, your payment becomes a full credit for future use. If we cancel, you’ll receive a full refund.
Change of Plans
If we return due to the home not being ready, changed layouts, or new asset requests, the revisit fee is $249.